Welcome Home

Big moments, small victories and everything in between, home is where life happens. And SouthStar is here to help you keep it all running smoothly, providing nearly a million homes and businesses with reliable, competitively priced natural gas service.

We’re not just experts in our industry, we’re also experts in giving the dependable and knowledgeable service you count on. To best meet your needs, we offer a wide variety of natural gas price plans and services that are designed to serve you, as well as tailored solutions like our home and maintenance warranty coverage, our Price Protection Guarantee plan, bundled billing and our Seasonal Savings Program.*

So wherever you call home, we’re right there with you, every day and night. So welcome home!

Let us serve your home


*Value-added services may not be available in some areas. To see if you’re eligible for select services, please visit the SouthStar company website for your service territory.

Grand Rapids




Billing Group #: Unique account number given to a natural gas account

Invoice Date: Date the invoice was generated

Invoice Number: Unique identification number given to an invoice

Due Date: Date that all charges must be paid by

Current Charges: Total of all charge activity for the current billing cycle; this field will not take into account any previous balance

Last Payment: Date when SouthStar received your last payment

Prior Balance Due: The amount owed for one or more previous billing cycles

Total Amount Due: Indicates the amount that you should pay each month to ensure your account is up-to-date

Current Charges Summary: A listing of all charge activity for the current billing cycle broken out by charge type

Finance Charge: If your account becomes past due, you will be billed a late charge on the unpaid amount

Transportation: Depending on your location, a transportation charge may apply; SouthStar bills a full interstate pipeline capacity charge for each service period regardless of the number of days of service

Customer Charge: Depending on your location, the local distribution company requires a Base Charge; SouthStar bills a full base charge regardless of the number of days of service

Sales Tax: As required by state law, sales tax will be applied to all charges except Late Charges

Customer Information: Your account name and address information



We’re eager to see how we can help you get the best natural gas service at a great price, but you have to help us. If you fill out the form below, we?ll get right back to you…often within minutes, and always within one business day.