Paying Your SouthStar Energy Services Bill

We understand you want to spend less time paying bills and more time running your business. That’s why we offer convenient ways to pay your monthly natural gas bill.

Check or money orders via U.S. mail
Your payment may take up to seven business days to be processed. Please be sure to include your “Billing Group #” on your check.

Mail payments to:
SouthStar Energy Services
P.O. Box 945785
Atlanta, GA 30394-5785

Need an electronic solution? SouthStar customers can pay their natural gas bill using ACH, wire or eCheck. All the information you need is located at the bottom right corner of your monthly bill. Your electronic payment can take up to five business days to be processed.


Learn how to read your SouthStar bill

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Billing Group #: Unique account number given to a natural gas account

Invoice Date: Date the invoice was generated

Invoice Number: Unique identification number given to an invoice

Due Date: Date that all charges must be paid by

Current Charges: Total of all charge activity for the current billing cycle; this field will not take into account any previous balance

Last Payment: Date when SouthStar received your last payment

Prior Balance Due: The amount owed for one or more previous billing cycles

Total Amount Due: Indicates the amount that you should pay each month to ensure your account is up-to-date

Current Charges Summary: A listing of all charge activity for the current billing cycle broken out by charge type

Finance Charge: If your account becomes past due, you will be billed a late charge on the unpaid amount

Transportation: Depending on your location, a transportation charge may apply; SouthStar bills a full interstate pipeline capacity charge for each service period regardless of the number of days of service

Customer Charge: Depending on your location, the local distribution company requires a Base Charge; SouthStar bills a full base charge regardless of the number of days of service

Sales Tax: As required by state law, sales tax will be applied to all charges except Late Charges

Customer Information: Your account name and address information



We’re eager to see how we can help you get the best natural gas service at a great price, but you have to help us. If you fill out the form below, we?ll get right back to you…often within minutes, and always within one business day.