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Just Like You, We Put Our Customers First

At SouthStar, we’re serious about business. With nearly 20 years of experience in the natural gas industry and a service network encompassing nearly 20 interstate natural gas pipelines, we’re everywhere your business needs us to be. And, through the millions of customer interactions we manage each year, we’ve honed our expertise to provide your business with the dependable service and support you count on.

Choosing SouthStar or another member of our family of companies means choosing a provider that’s ready and able to meet the unique needs of your business through our flexible plans and wide variety of tailored-to-you services and solutions. So whether you run a small or medium size company, multifamily property, restaurant, office building or an industrial plant, our business is to keep yours booming

Click on your business segment below and find how we can put your business first.

Small/Medium Business»
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Multifamily »
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Enterprise »
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Large Commercial & Industrial »
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Compressed Natural Gas »
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Virginia Retail Energy
Ohio
Grand Rapids
Georgia
Maryland
Florida

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Billing Group #: Unique account number given to a natural gas account

Invoice Date: Date the invoice was generated

Invoice Number: Unique identification number given to an invoice

Due Date: Date that all charges must be paid by

Current Charges: Total of all charge activity for the current billing cycle; this field will not take into account any previous balance

Last Payment: Date when SouthStar received your last payment

Prior Balance Due: The amount owed for one or more previous billing cycles

Total Amount Due: Indicates the amount that you should pay each month to ensure your account is up-to-date

Current Charges Summary: A listing of all charge activity for the current billing cycle broken out by charge type

Finance Charge: If your account becomes past due, you will be billed a late charge on the unpaid amount

Transportation: Depending on your location, a transportation charge may apply; SouthStar bills a full interstate pipeline capacity charge for each service period regardless of the number of days of service

Customer Charge: Depending on your location, the local distribution company requires a Base Charge; SouthStar bills a full base charge regardless of the number of days of service

Sales Tax: As required by state law, sales tax will be applied to all charges except Late Charges

Customer Information: Your account name and address information

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We’re eager to see how we can help you get the best natural gas service at a great price, but you have to help us. If you fill out the form below, we?ll get right back to you…often within minutes, and always within one business day.

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